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Answers to Questions asked by Video Chathosts:
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How do I set up my Appointment Book and start accepting private sessions?
Setting up your appointment book involves nothing more than a few mouse clicks and about 60 seconds of your time.
It's as easy as 1-2-3: Just go to the Chathost Console and
select the "Private Sessions Manager" link. The setup program will ask you to do three simple things: (1) Set up your default prices, (2) set up your default times and dates,
and (3) customize individual dates. It's as easy as pie, and once accomplished, viewers can schedule private sessions with you!
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How do I know when a Viewer has set up an appointment with me?
Chat Rooms notifies you immediately.
We'll send an email to the VCH email address on file with us, plus your
free web-based email account. For example, if your ChatHost ID is "AMANDA36C", your web-based email account would be AMANDA36C@intimatefriends.net.
We'll also ICQ you if you've provided us with a valid ICQ number. (To update your email or ICQ information on file with us, go to
the Chathost Console, and select the option "Modify my Chathost Account".
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Does Chat Rooms send me reminders before the private appointment?
Here's what to expect: After receiving the initial email/ICQ informing you of the scheduled private session, you'll receive "reminder" notifications
48 hours before the private session, 24 hours, 12 hours, 6 hours and 30 minutes, and a final reminder 5 minutes before the scheduled session is to begin.
Each email notification contains all the details of the private session reservation, plus a custom link to click on to begin your private session.
(When you click this link, you're taken to an "expedited sign-in" form specifically for your Chat Rooms private session).
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What if a viewer buys 30 minutes, but stays for 40 minutes?
Additional minutes are billed at the pro-rata per-minute rate. For example, if the viewer purchased 30 minutes for $45 ($1.50 a minute), but spends 40 minutes in your room, the
additional ten minutes are billed at the pro-rata rate of $1.50 per minute. In other words, the viewer is charged an extra $15 for the extra ten minutes.
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Will I get paid if the viewer is a no-show?
When a viewer books a private session, guaranteeing time with you, it’s just like money in the bank! The only exceptions: if you are unable to make the appointment or the viewer is a no-show, or if the viewer has technical troubles preventing him from participating in the private session. Additionally, you both may agree to cancel the private and reschedule a replacement session (see Cancellation below).
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When and how do I get paid for the private?
When a(n) Chat Rooms viewer books a private with you, the viewer's credit-card is charged immediately,
and you will receive 50% of all proceeds from that private session, including 50% of all additional minutes beyond the purchased minimum.
(The only way that you can lose the $$$ is if you don't show up for your private appointment). Before the actual private session takes place, you'll
see your accrued dollars in the "Pending Appointments" facility of the Private Sessions Manager.
After the private session takes place, you'll see the actual transaction in your regular stats report, and your next check will include your fees from the private session.
(Click here for Special Exclusivity Incentives.)
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Will I get credit if I conduct the private session outside of Chat Rooms?
To ensure accurate billing and collection, private sessions booked through the Chat Rooms Private
Appointment Book must take place on Chat Rooms. (We set up a special private room for both you and the viewer, with custom links to that
room issued in the "reminder" emails we send both parties in the days and hours preceding the scheduled session).
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Does the Chat Rooms private-session facility support sound and other "extras"?
Yes. Because your private session takes place on Chat Rooms, you're in familiar territory, and you have access to all the goodies:
sound, one-way or two-way cyberdildonics, and Chat Rooms built-in fraud-control and expert user-tracking system. Plus, the viewer needs nothing more than
a standard, off-the-shelf browser to enjoy your company.
Even AOL and WebTV users can enjoy your Chat Rooms-based private session. It's as hassle-free as you can get!
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What if the viewer and I want to cancel or reschedule a private session?
Both you and the viewer must visit the Private-Session Cancellation Form
located at http://www.ifriendsv2.net/ifpage.dll?t=site/General/CustomerService/privates/cancel, and indicate the private session number to cancel.
(The private-session number is included in each private-session email reminder sent to viewers and VCHs). Note: The private will not be cancelled until both viewer and VCH
have completed this form. A private session can be cancelled up until the scheduled beginning time, and for one hour after the scheduled beginning time.
In the event that you and a viewer want to reschedule a private session (perhaps as a result of a scheduling limitation or a technical problem), you should both cancel
the original session, and invite the viewer to book a new session.
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How is this private-session facility different from "impromptu" private sessions?
An "impromptu" private session is a private session that you and a viewer may begin at any time,
when you indicate a "Private Access Code" in the "Private Session" section when you're signing in your video chatroom.
When you do so, any viewer can enter your room if the viewer knows the private-access-code "password". By contrast, the pre-scheduled private scheduler is the opposite
of an impromptu private session, in that the viewer can schedule a private session well in advance. At the appointed time,
you click on an "expedited sign-in" link that we email to you, and the viewer clicks on a similar link that we email to him, and a split-second later, you're
both in your cozy and private Chat Rooms video chatroom.
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I'm going on vacation for two days next month...
To remove any specific date from your calendar, (Dec 25 for example) use the "Customize Individual Days" feature of the Private Sessions Manager,
click on the day you want to remove, and deselect all the times. (To do this, click on each time while holding down the <ctrl> key.
Then submit the form by clicking on the "Review Calendar for ...." button) Repeat procedure for any other days you wish to remove.
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Answers to Questions asked by Viewers:
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When do I get charged for a private session?
Booking a private session is just like booking a seat on a commercial jetliner. The price plan you select will be applied to your credit
card, and any necessary adjustments will be made later. For example, if the video chathost (VCH) is a "no-show", your purchase will be applied to future
use on the Chat Rooms site. Additionally, if you and the VCH agree to cancel an upcoming private session, but your credit-card has already been
charged for the session, your purchase will be credited for future use on the Chat Rooms site.
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What if the Video Chathost (VCH) doesn't show up?
If the VCH is a no-show, your purchase will be applied to future use on the Chat Rooms site.
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What if *I* book a private and don't show up?
Remember, booking a private with a Chat Rooms VCH (guaranteeing you time with the VCH) is just like buying a non-refundable
airline ticket (guaranteeing you a seat on the plane). If you buy time with a VCH, but don't show up, you will be billed. The only exception: If
you and the VCH mutually agree to cancel & reschedule the missed private (see the Cancellation Form), you will only be
billed for the single private.
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What if the VCH urges me to conduct the private session outside of Chat Rooms?
You'll probably get charged twice for the same private session -- once by Chat Rooms, and again by the other service.
VCH's are forbidden to use Chat Rooms' facilities to promote outside web services that do "privates". So, if a VCH urges you to
conduct your private outside of Chat Rooms, please notify us immediately privatehelp @ Chat Rooms
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What if I buy 30 minutes, but stay for 40 minutes?
The extra ten minutes will be charged at the pro-rata per-minute rate.
For example, if the 30-minute session cost $45 (average of $1.50 per minute), the additional ten minutes will cost $15 (10 times $1.50 per minute).
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What if I buy 30 minutes, but stay for only 20 minutes?
Always get what you pay for! If you buy 30 minutes, stay for the duration.
(Why does it work this way? Consider the commercial airliner analogy: If you book a one-way ticket from New York to Los Angeles for $1,000, with a stopover in
Chicago, and you decide to stay in Chicago for a few days, you've only flown half the distance. But United Airlines still chargs you $1,000.)
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What if technical problems prevent me from participating in the private session?
(See "What if the VCH and I want to cancel or reschedule a private session?" below)
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What if the VCH and I want to cancel or reschedule a private session?
Both you and the VCH should go the private-session Cancellation Form, identify the
session number to cancel, and submit the form. Note: The private session is not cancelled until both you and the VCH have completed this form.
You can cancel a private session from the moment it's booked up to one hour after the scheduled beginning time.
Cancellation of a private session in this manner results in a credit issued to your account which will be applied to future Chat Rooms use.
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